Frequently Asked Questions
General
Not a thing — you simply sign up and begin receiving offers as each winery’s new vintages are released. You choose what to buy and when.
Simply click on Join VinConnect, type your email address and choose the mailing lists you want to be on.
VinConnect is incredibly selective about the wineries we work with, choosing only from among the best wineries in the most famous regions. All of our partner wineries are highly successful and broadly known in the U.S. market as a result of years of producing great wines that often garner critical acclaim and awards. These truly are the best of the best.
You can find lots of information about the wineries on their profile pages, which can be found under the Partner Winery List tab. In addition, click here to see a summarized, easy-to-read table that highlights several major attributes that describe each winery we partner with.
You can find lots of information about the wineries on their profile pages, which can be found under the Wineries tab at the top. In addition, click here to see a summarized, easy-to-read table that highlights several major attributes that describe each winery we partner with.
We realize that with so many high-quality wineries to choose from, selecting can be difficult. If you would like more personalized information or have questions, feel free to contact us at 434 218-2120 and we’ll be happy to speak with you directly to discuss your preferences and guide you to the wineries or offers we know you’ll love.
Absolutely not. We will never share, swap or sell your email address to any other entity. You will receive communications exclusively from the wineries you have signed up for, and the occasional message from VinConnect regarding new launches or other important information. Click here to see our complete privacy policy statement.
To join newly opened lists or change the lists you are currently on, you must click on the Update My Preferences link in an email we have sent you. Our systems currently do not support the ability to update your profile on our website, and we apologize for any inconvenience.
Mailing Lists
Each winery whose list you join will offer wines via email as they are being released in Europe, giving you a window of opportunity to purchase them before they are available in the U.S. Should you purchase, the wines will be delivered when they arrive in the U.S. The only items available for immediate sale are odds and ends inventory that are left over from prior releases. Click here to view available inventory.
Wineries will make offers periodically on their own schedule — some once a year, some two or three times depending on a variety of factors. When you are offered wine, you generally have 10 to 14 days to respond with your interest.
You can find lots of information about the wineries on their profile pages, which can be found under the Partner Winery List tab. In addition, click here to see a summarized, easy-to-read table that highlights several major attributes that describe each winery we partner with.
Wines are generally priced at “retail,” though often discounts on the wine or shipping may be offered by the winery as incentives.
Ordering
To order, simply open the release email you receive and click through to our eCommerce platform to order. Upon your first order you will create an account, where you can see your order statuses, update your account information, and manage your winery mailing lists.
Members are generally limited to purchasing their maximum allocation, however in many cases you may “wish” for additional wine via the comment section of the order form. If such wine is available at the close of the offer, the winery will “grant” your wish for additional quantities and send a revised invoice reflecting your entire request.
In general you are under no obligation to purchase any wine you are offered. However, in certain cases if a list is closed to new members, a failure to purchase your allocation may result in losing your preferred status on a given list to enable other more enthusiastic members to have an opportunity to participate.
Orders are commitments to purchase, and legally we can only allow cancellations or refunds in the event of an order placed in error.
Shipping and Delivery
This is covered in great detail on our Shipping page.
For existing orders, simply log in to your account using the icon on the upper right and select My Orders. Shipping address changes can be made to each individual existing order there.
For future orders, simply enter the new shipping address when checking out.
When your order will be delivered depends on the unique circumstances of each individual offer. Generally wines are offered before they are available in the U.S., and they can take several weeks to arrive and be available for shipping. In other cases the wine may already be stateside and delivery can take place in as little as 2 weeks following the close of the offer. In every case we try to be as transparent as possible about expected shipping dates and provide our customers with updated information as we get it.
In order to ensure that your wines are protected from adverse weather, we generally recommend against shipping in the middle of summer or winter. In those cases we are happy to hold your order at no cost to you until conditions are more favorable. That said, if you would prefer that we ship your wine for whatever reason, you may always request that at your own risk, or select expedited delivery options if you are willing to pay any incremental costs.
Your satisfaction with all aspects of the VinConnect experience is our highest priority. With that said, certain laws prevent us from accepting returns or providing exchanges or refunds, except in the case of purchases made in error. Please contact us at 434 218-2120 if you are not satisfied with your experience and we will do what we can to address your concerns.